FREQUENT ASKED QUESTIONS
Last updated on January, 2024
1. How do I place an order?
o Simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to the checkout, where you can provide your shipping information and payment details to complete the order.
2. How long will it take for my order to be delivered?
o For detailed information on shipping durations and delivery estimates, please refer to our Shipment and Delivery Policy. The estimated delivery time may vary based on your location and the shipping method selected during checkout. For Belgium delivery time can take up to 1-2 business days.
3. Is it safe to shop on your website?
o Yes, our website is secure. We use industry-standard encryption technology to protect your personal and financial information. Your privacy and security are our top priorities.
4. What payment methods do you accept?
o We accept Apple Pay, credit cards, Bancontact and PayPal for secure and convenient transactions.
5. Can I modify or cancel my order after it has been placed?
o Unfortunately, once an order is placed, it enters our processing system quickly. Therefore, modifications or cancellations is only possible by sending us a mail to info@isacstores.com. You can find the terms and agreements regarding returns here.
6. How can I track my order?
o Once your order has been shipped, you will receive a confirmation email from our designated shipping carrier (Bpost) with a tracking number. You can use this number to track your package.
7. Do you offer international shipping?
o Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary, so please check our shipping information for details.
8. What is your return policy?
o For detailed information, we refer to our return policy. We accept returns of our Isac clothing within 14 days from the date of delivery. To be eligible for a return, the clothing item must be in its original, unused, unworn, and unwashed condition, with all original tags, labels and shipping bags intact. Our socks are non-refundable and non-changeable.
9. Are there any additional costs, such as customs fees or taxes, for international orders?
o International customers may be subject to customs fees or import taxes, which are determined by the destination country. These fees are the responsibility of the buyer.
10. How do I contact customer support?
o For any questions or concerns, please visit our Contact Us page, where you can fill out a form or find our customer support email. We strive to respond promptly to all inquiries.
11. Can I subscribe to receive updates on new arrivals and promotions?
o Yes, you can subscribe to our newsletter to stay informed about new arrivals, exclusive promotions, and special offers. Simply enter your email address in the subscription box located on our homepage.
12. I did not receive a confirmation email
o Sometimes our emails ends up in your spamlist. If you did not receive an email but the money is deducted and the order is placed, please contact customer support so we can confirm your order.